The Alexandra Hospital - part of Circle Health Group

The Alexandra Hospital - part of Circle Health Group 2017-05-17 Person 4 5 0

A really nice hospital with attentive and courteous staff who where keen to make everything run smoothly and make you feel both welcome and relaxed during what can be a stressful time. If there was one thing I would improve it was the sandwich I had after my day surgery, it was just plain and boring, after everything else being so good it was a shame.

The Alexandra Hospital - part of Circle Health Group 2017-05-15 Person 5 5 0

I had an operation at BMI Alexander Hospital and felt that the care and treatment I received was excellent and I could not have wished for better. In particular all the nurses looking after me were friendly, reassuring and highly professional.

The Alexandra Hospital - part of Circle Health Group 2017-05-14 Person 5 5 0

I stayed on the Stafford suite on the 20th March for Total Knee replacement ! I do think your surroundings and care makes you feel more relaxed and aids to a speedy recovery

The Alexandra Hospital - part of Circle Health Group 2017-04-26 Person 5 5 0

This was the first time I have been treated at The Alexandra. Nursing staff on both day and night shifts were friendly, attentive and very helpful. They explained everything fully ie examinations, treatment, discharge etc. Food was plentiful. No complaints. I was very well looked after.

The Alexandra Hospital - part of Circle Health Group 2017-04-24 Person 5 5 0

Great Hospital

The Alexandra Hospital - part of Circle Health Group 2017-04-20 Person 5 5 0

Catering staff were fantastic on the ward as were the nurses

The Alexandra Hospital - part of Circle Health Group 2017-03-29 Person 5 5 0

Very nice hospital and all staff involved with myself were really friendly

The Alexandra Hospital - part of Circle Health Group 2017-02-28 Person 1 5 0

My room was fairly clean but the bathroom floor was dirty and there was a dead earwig in the corner. The nursing aids and staff did not respond promptly to my calls and were rude and inattentive. I was told by one member of staff that the management had been making too many cuts and they felt overworked and stretched and that it was affecting the quality of care they could provide and this was certainly my patient experience. I will not be going back.

The Alexandra Hospital - part of Circle Health Group 2017-02-26 Person 5 5 0

Very professional staff caring made my stay in hospital bare able thank you

The Alexandra Hospital - part of Circle Health Group 2017-02-21 Person 2 5 0

Poor aftercare and appallingly bad customer care. I had flexor tendon surgery on my thumb on the 28th Dec 2016, I cannot fault the surgeon and their team, they were excellent. I had a general anaesthetic and the aftercare was poor, the nurse did not respond to my calls and my room was not private as they repeatedly left the door open. I was self-paying. In error, the Alexandra have billed me for a 12 day stay when my daycare was 5/6 hours, for this they are charging me £4,968! I have spent the last 6 weeks trying to retrieve more than £1,000 of the £4,000 that I paid upfront. The financial department (when they answer the phone) seem so inept and say they will call back and don't. In frustration I have written to the executive director who replied on the 10th Jan that they would look into it and contact me within 20 working days, that deadline has passed and I still have heard nothing. Even my surgeon's secretary has emailed them. The whole experience has been stressful, i would never recommend this hospital.